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Connection to specific device or network device fails

FAQ ID : LS00020
Created : 2021.06.09
Last modified : 2021.06.09

When starting the driver on the following "Specific device" or "Network device",
the device connection may fail.

  • Perfection V39
  • GT-S650
  • Perfection V19
  • GT-F730
  • GT-S630
  • Perfection V33
  • Perfection V330 Photo
  • GT-F740
  • GT-S640
  • Perfection V37
  • Perfection V370
  • Perfection V550
  • GT-X820
  • Perfection V600 photo
  • [Cause]
    Access to the local host is blocked by the firewall settings in the customer environment.

    [background]
    Epsonscan2 Linux internally starts a process for command communication
    and exchanges data by interprocess communication.
    Interprocess communication is realized by network communication by TCP / IP and is affected by Firewall.

    [Checkpoint]
    Check the Firewall settings,
    and if packets are blocked to the local host, please release it.
    If you are using "iptables" which is a standard Linux firewall,
    you can check the settings with the following command.

    # sudo /sbin/iptables -nL

    Check the above command, and if access to the local host is blocked,
    please review the firewall settings by yourself.

    * There is a possibility that the customer is using a firewall other than iptables.
    In that case, please read the settings of the firewall software you are using and check.